GEICO Auto Insurance reviews

Wednesday, March 15th 2017. | Auto Insurance, Insurance company


  • Great insurance option for federal employees and military personnel
  • Consumers have a wide-variety of insurance plans and options to select from
  • One of the largest selections of benefits and discounts on their policies


  • Mixed reviews of how quickly they handle their claims process
  • Customer service attentiveness seems to be lacking in some areas

GEICO Auto Insurance Rate Comparisons

We went ahead and took a look at some sample rates (from California) for GEICO versus two other top-tier auto insurers: Allstate and 21st Century. As you can see in the table above, GEICO showcased rates that were cheaper than both of the other insurers in all four categories that we looked at. That being the case, it’s always wise to get several quotes from different insurers to be certain that you’re receiving the lowest possible rate you’re eligible for. To do that, you can enter your zip code into the box below and we’ll help show you the cheapest insurance company options in your city.

Auto Insurance Policy

Most consumers recognize the Government Employees Insurance Company from the many commercials helmed by the Gekko, a gold dust day gekko sporting a Cockney accent. He was introduced by the company as a play on the acronym, GEICO, which people would mispronounce as “gekko”. Marketing strategies aside, GEICO is today known for providing affordable car insurance, and retains its affinity for military forces and government employees. In fact, it’s our pick for best auto insurance company for overall value.

On average, GEICO’s insurance premiums tend to be cheaper compared to other competitors. On top of this, there is a wide selection of discounts, from good drivers to good students, and bundling policies. Despite the affordability of GEICO’s policies, policyholders have regularly reported increases to their premiums. While premium increases after accidents are to be expected, customers have observed that GEICO raises rates despite there being no changes to driver profiles or credit history. What started out as cheap car insurance might not remain that way for long, which is why its useful to comparison shop whenever a renewal arises. To obtain a few other price points for your auto insurance, simply enter your zip code below.

Insurance Benefits for Military Personnel

True to its roots as an insurance company for government employees, GEICO doesn’t forget service members or employees in the military and government. The company insures more than 600,000 active and retired members of the armed forces, the reserves, and the National Guard. Even if members are deployed overseas in Japan, Germany, the UK, Italy, or Belgium, there are offices located near major military bases overseas for convenience. Two examples of features GEICO offers in consideration for service members are: an emergency deployment discount on auto insurance, and storage protection plans.

Inconsistent Claims Experiences, but Rentals a Bright Spot

Policyholders are generally split down the middle when it comes to their experiences with GEICO’s claims process. A slight majority of GEICO’s customers report being satisfied with how timely and fairly their claims were paid out. On the other hand, other customers have complained of unfair valuations in their settlements, delayed investigations, and unhelpful insurance appraisers and adjusters.

Customers generally have had fair and positive experiences with getting car rentals or reimbursements for rentals. Insureds who have had to use this typically get their temporary rentals fairly quickly. Note that this is an optional feature policyholders can add to their GEICO policy. The company has a partnership with Enterprise Rent-a-Car, but insureds can still choose another vendor. In that case, be sure to ask for direct billing options, otherwise, renters may have to pay before applying for reimbursement.

Insurer Ratings

Metric Rating
AM Best Financial Strength Rating A++ (Excellent)
JD Power & Associates Rating 3 out of 5 (About Average)
Complaint Ratio per Vehicle (NJ, 2012) 19 / 809,842
Complaint Ratio per Vehicle (CA, 2011) 2 / 356,860
Policies Insured 12 million
Vehicles Insured 18 million

Auto Insurance Discounts

As a nationwide carrier, GEICO offers auto insurance in all fifty states in America and the Washington DC area. In addition to the standard coverages (bodily injury liability, property damage liability, medical payments, uninsured / underinsured motorist coverage, comprehensive, and collision coverage), GEICO also offers emergency road service, rental reimbursements, and mechanical breakdown insurance.

Discount Type Discount Amount
Air Bag Installation Up to 40% on Medical Payments or PIP
Anti-Lock Brake System Up to 5% on Collision coverage
Ant-Theft System Up to 25% on Comprehensive coverage
Daytime Running Lights 3%
Accident-Free for 5Y Up to 26%
Seat Belt Usage Up to 15% on Medical Payments or PIP
Defensive Driving Courses Depends on State
Good Students Up to 15%
Emergency Deployment Up to 25%
Military Affiliation Up to 15%
Federal Employee or Retired Up to 8%
Multi-Car Up to 25%

Source: GEICO website as of Aug 2013

How to File a Claim

To report a claim to GEICO, dial the number below and follow the phone menu prompts to get a human. This service is available 24 hours a day, 7 days a week

Phone Number: 800-861-8380

  • Press 1 to discuss a claim
  • Press 4 for personal automobile claims
  • Press 1 for new claims
  • For glass-only damages, press 1, otherwise, press 2 for all other accidents

To speak to GEICO’s Customer Service, press 7

About GEICO Auto Insurance

Government Employees Insurance Company, or GEICO as it is commonly known, was started in 1936 to provide auto insurance to government employees, the military personnel, and their families. Several decades later, GEICO provides auto insurance nationwide to the general population through its online website and a network of affiliated agents and brokers. Policies in force number 12 million covering 18 million vehicles and automobiles.

As a large corporation, GEICO offers a variety of car insurance coverage options and types in addition to your state’s minimum liability insurance requirements. GEICO will insure multiple types of vehicles from your car, motorcycle, ATV, commercial automobile, to boats and collector cars.

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